Check Rates &
Availability
Are you Sri Lankan?
Please note that in order for the domestic rates to be applicable the Sri Lankan Identity card or the local resident VISA should be produced upon check in at the hotel. In case of group bookings, please note that individual room guest will have to produce the above mentioned identification in order for domestic rates to be applicable.

Terms and Conditions

Policy Document for all Serendib Leisure Hotels

Cancellation Policy for Non Resident (Foreign Passport Holders)

Cancellation Policy (Year Round except from 21 December to 10 January & 01 February to 25 February each year)
Cancellations made after 14:00 hours local time 3 days prior to arrival date will be charged a penalty of 100%.
No shows and shortened stays on arrival will be charged 100% of reservation value.

Cancellation policy from 21 December to 10 January & 01 February to 25 February each year
Cancellations made after 14:00 hours local time 30 days prior to arrival date will be charged a penalty of 100%.
No shows and shortened stays on arrival will be charged 100% of reservation value.

Deposit Policy
A deposit is not required to guarantee this reservation

Guarantee Policy
Guarantee is mandatory to reserve room with credit card information. Accepted credit cards are MasterCard and Visa.

Cancellation Policy for Sri Lanka Rupee Rate Reservations (Sri Lankan Passport Holders and Resident Visa Holders)

Note: Please note, to be eligible to obtain Sri Lanka Rupee rates, all guest checking into the hotel must produce their individual identification by the form of National Identity Card, Sri Lanka Passport or Sri Lanka Resident Visa upon arrival to the hotel.

Off Peak Period (throughout any year other than for the period 20th December – 15th January)

Cancellation made fourteen days (14) prior to arrival date will not be charged a cancellation fee and the payment will be refunded.

Cancellation made after 14 days to arrival date / time, cancellations made upon arrival or no show will be charged the full reservation amount.

Peak Period (applicable period from 20th December – 15th January in any year)

Cancellation made Thirty days (30) prior to arrival date will not be charged a cancellation fee and the payment will be refunded.

Cancellation made after 30 days to arrival date / time, cancellations made upon arrival or no show will be charged the full reservation amount.

Group Bookings

For all group reservations (reservations over 10 rooms) a non-refundable advance payment is required to confirm the reservation. If any adjustments for the arrival / departure dates are required after confirmation, this will be handled on a case by case basis.

Special Offer Conditions

Please note that all Special Offer Conditions will supersede the cancellation conditions stated in this general policy document.

Compulsory stay-over supplements

Please note that the compulsory stay over supplement on 24th and 31st December will be included to the room rate of your reservation for both USD and LKR rates.

Check-in and check-out times

Check-in time is from 02.00 PM (14:00 hrs) onwards and check out time is 12.00 noon.

Early Check-in

Early arrivals will be on availability and needs to be informed at time of reservation. Arrivals earlier than 10:00 AM will be charged a 50% of the room rate and will only be on availability.

Early arrivals ahead of 6:00 AM will be charged an extra night’s rate and will be confirmed in advance if requested.

Late Departure

Late departure up to 2:30 PM will be on availability and needs to be informed at time of arrival.

Late departure up to 6:00 PM can be arranged at a 50% of the room rate and will only be offered on availability.

Late departures beyond 6:00 PM will be charged as an extra night and will be confirmed in advanced.

Child Policy

Children between 0-3 years will be accommodated in the parents/adults room free of charge

Children between 3.1-11.99 years will be charged a child supplement as follows,

AVANI Bentota Resort & Spa: USD 30.00 charged per child per night sharing the parent’s/adult’s room
AVANI Kalutara Resort: USD 25.00 charged per child per night sharing the parent’s/adult’s room
Club Hotel Dolphin: USD 25.00 charged per child per night sharing the parent’s/adult’s room
Hotel Sigiriya: USD 20.00 charged per child per night sharing the parent’s/adult’s room

The child supplement will be offered a maximum of one extra bed per room.

Extra Bed

Extra bed can only be arranged for a double room. Extra person / adult charge per room is as follows,

AVANI Bentota Resort & Spa: USD 60.00 charged for an extra person per night sharing the room
AVANI Kalutara Resort: USD 50.00 charged for an extra person per night sharing the room
Club Hotel Dolphin: USD 50.00 charged for an extra person per night sharing the room
Hotel Sigiriya: USD 40.00 charged for an extra person per night sharing the room

Maximum capacity of extra beds in a room is 1.
Maximum capacity of baby cots in a room is 1.

Pet Policy

No pets allowed

Privacy Policy

You are entitled to correct or delete any information about you from Serendib Leisure customer database.

No personal information will be disclosed to any outside party without written permission of the proprietor.